Who We Are

Central Heating in Cullompton, Devon & Somerset

Customer service has always been at the heart of MS Heating's business operations, and through employing only the most passionate and highly skilled engineers, the team consistently achieve a customer satisfaction ratings which average 98%.


We are a long-standing company of 25 years, originally known as RS Heating previously owned by Richard and Michelle Sanders. We then became MS Heating in 2007 when a long-standing apprentice and employee of RS Heating, Marcus Smith, took over ownership of the business. Throughout this transition the same friendly and reliable service to all customers has remained.

Over the last 25 years we have built a reputation as a safe and affordable plumbing and heating company to use across many areas of Devon and Somerset. We take pride in our superior customer care and outstanding quality of workmanship that is given to any job from changing a tap washer to installing a full central heating system. All of our customers are valued no matter what their need or requirement.

We aim to meet these needs and requirements with our full-time secretary being contactable by phone or email 5 days a week. We pay particular attention to detail in all of our work to ensure that every customer is satisfied with the service they receive, as we value the return of existing customers on further jobs. We also realise the value of referrals and recommendations from existing customers to provide us with new customers.We have an enviable client base which we have lovingly developed through exceptional service levels and professional, safe heating installations.

The Team

MS Heating is proud to have a loyal team of employees who strive to deliver the highest level of customer service and workmanship to each and every homeowner.


Throughout our employees time at MS Heating their professional development has grown with training opportunities that have been provided for them to make sure that their awareness and understanding has been kept up to date of new and eco-friendly plumbing and heating installations and servicing. Our employees have a range of qualifications to allow them to provide customers with the best service possible.

Marcus Smith

Director


Marcus Smith joined RS Heating as an apprentice in 2003. Marcus then took over the ownership of the business with the new name of MS Heating in 2007. Marcus has 10 years' experience in the plumbing and heating industry. Marcus is Gas Safe, HETAS and OFTEC registered, is a member of the Chartered Institution of Plumbing and Heating as an Engineering Technician, is qualified to install solar thermal (hot water) and qualified to install air source heat pumps (hot water).

Julie

Secretary


Julie is MS Heating's secretary who has worked for the company since its formation 3 years ago. Julie worked previously as an Office Manager for 10 years. Julie provides a friendly, helpful and knowledgeable service for all customers contacting MS Heating with their plumbing and heating questions and requirements.

Daniel

Engineer


Daniel joined RS Heating in 2006 as an apprentice and then made the transition with Marcus Smith to continue to be an employee for MS Heating. Daniel has 6 years' experience in the plumbing and heating industry. Daniel is Gas Safe registered, trained in installing unvented hot water cylinders and is qualified to install solar thermal (hot water).

Adam

Engineer


Adam joined MS Heating in 2012 as a fully qualified plumbing and heating engineer. Adam has 14 years' experience in the plumbing and heating industry.He is MS Heating's gas engineer for servicing and repairing all natural gas and LPG appliances along with oil and solar. Andrew is Gas Safe registered, qualified to install and repair LPG appliances and qualified to install solar thermal (hot water).

Andrew

Engineer


Andrew joined MS Heating in 2010 as a fully qualified plumbing and heating engineer. Andrew has 14 years' experience in the plumbing and heating industry. Andrew is MS Heating's gas engineer for servicing and repairing all natural gas and LPG appliances. Andrew is Gas Safe registered, qualified to install and repair LPG appliances and qualified to install solar thermal (hot water).

Ben

Apprentice Engineer


Jack joined MS Heating as an apprentice in 2015 after leaving Uffculme Secondary School. Ben is currently working alongside our experienced plumbing and heating engineers to build his knowledge and understanding of the plumbing and heating industry, as well as attending college one day a week to gain his qualifications.